My desk is cluttered with cash register receipts that I’ve removed from my pocket over the past few days.
I have the best intentions; really, I plan to sort some out for tax time, and others I scan for mistakes.
There are two kinds of mistakes:
(1) The ones I made in buying these goods at all, errors of judgment; and
(2) Computational errors that the businesses made, in charging me too much.
I find billing errors more often than you might think.
Because I eat out a lot, most of the errors I encounter are at restaurants. I’ll be charged for an item that the server forgot to serve.
But sometimes, the price for an item is just plain wrong.
For example, having a meal in downtown Los Angeles, I ordered a glass of wine after asking how much the cabernets cost. The server said $8 and $10, respectively, which is pricey, in any case.
I ordered the $8 glass, recognizing the name to be a good one.
When the check arrived, I was charged $10.
Here I was in a fairly elegant restaurant, and two bucks isn’t very much, but I was overcharged, so I asked the server about it. She checked with the bar, saw her error, and made the correction.
Although you might feel a bit conspicuous, take a moment to add up the check, mentally.
You’ll be surprised at how many mistakes you catch, and how much money you save!
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.
Article Source: ezinearticles.com
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