Somebody cuts you off in traffic, whispers at the movies, or sneaks in front of you in the cafeteria line.
What can you do?
KILL HIM, OF COURSE!
You shouldn’t, but you do just that if you’re one of today’s urban murderers.
According to a new study, the good news is that homicides are declining across the country. It’s a very favorable trend, and something we should be proud of as citizens of this fair land.
The bad news, according to The New York Times, is that in certain cities, like Philadelphia, the murder rate is going up.
Why are the residents of that City of Brotherly Love forgetting this moniker and viciously bumping each other off, with even greater frequency?
To borrow an expression, “It’s the little things.”
Petty annoyances, perceived slights, and everyday misunderstandings are pushing Philadelphians and others to reach for the gun instead of a kinder, gentler remedy.
This doesn’t come as a surprise to law enforcers or to students of psychology or interpersonal communications.
When folks don’t feel they have constructive channels available to remedy their complaints, they turn to what’s expedient, and available.
Too often, it’s to guns and knives, and whatever blunt objects are nearby.
What ever happened to counting to ten, to let off steam?
Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.
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